AI Customer Support for Nigerian Banks
Add an AI support agent to your mobile app to handle balance checks, transactions, card issues, and complaints — reducing call volume without hurting customer experience.
Book a DemoYour contact center is doing too much manual work
Repetitive queries overwhelm agents
Balance checks, transaction status, and card issues make up a large share of inbound calls, tying up agents on simple requests.
Every call costs money — and customers still wait
You're paying ₦200–₦500 per interaction, yet customers stay on hold and leave frustrated.
You don't see the real issues
Calls end, tickets close, but you lack clear data on what customers are actually asking — so the same problems keep coming back.
An AI support agent inside your banking app
BankVox One is an AI-powered support layer that lives inside your existing mobile banking app. Customers chat with the AI to resolve common issues instantly. When the AI can't help, it escalates to a human agent with full context — no repetition, no lost information.
BankVox One works alongside your current systems. We're not replacing your core banking, CRM, or contact center — we're adding a smarter front line.
How it works
Integrate the SDK
Add the BankVox One SDK into your mobile banking app
Connect to core banking
Link BankVox One to your core banking system (Finacle, Flexcube, and others)
Upload your knowledge
Add your FAQs, product guides, and internal policies
Go live
BankVox One handles customer queries and escalates to agents when needed
Built for real banking use cases
Balance & Transactions
Customers check account balances and view recent transactions in seconds through chat, without calling support.
Card Controls
Lost or stolen card? Customers can block it immediately in-app, instead of waiting on hold.
Smart Escalation
When BankVox One reaches its limit, it escalates to a human agent with the full conversation history and customer context.
Knowledge Base
Upload your PDFs, manuals, and FAQs. BankVox One answers product and policy questions using your approved content.
Case Management
Agents manage escalated cases in a single dashboard with status tracking, internal notes, and a clear workflow.
Issue Reporting
See what customers are asking about most. Identify patterns, spot recurring problems, and address root causes.
Designed for Nigerian banks
Security and compliance are built in, not added later.
Deployed in your cloud — customer data never leaves your infrastructure
Encryption in transit and at rest
Full audit logs of every interaction
Customer data is not used to train AI models
Enterprise-Grade Security
Built to meet the security requirements of Nigerian financial institutions. Your data stays yours.
Be the first to experience BankVox One
BankVox One is coming soon. Book a demo to learn how AI-powered support can help your bank resolve customer queries faster.
Prefer email? dike@usercando.com